The eCommerce landscape in India is rapidly evolving, with an expected growth of US$ 350 billion by 2030. As online shopping becomes increasingly popular, the focus has shifted towards making the last-mile delivery process as seamless and satisfactory as possible.
Last-mile delivery, the final leg of the delivery process, is critical to ensuring customer satisfaction and maintaining a competitive edge. This phase shapes the customer’s overall shopping experience and perception of the brand, enhancing customer loyalty and driving repeat business.
In this blog, we’ll explore the basics of last-mile delivery, the top 11 last-mile delivery companies in India, their services, and how to choose the right partner for your business needs.
What is Last Mile Delivery?
Last-mile delivery refers to the final step in the delivery process, where a package is shipped from a distribution centre to the customer’s doorstep. This stage is crucial because it directly impacts customer satisfaction, delivery speed, and overall efficiency.
In the eCommerce sector, last-mile delivery is often the most challenging and expensive part of the logistics process. This is due to the need for timely deliveries, various routes, and the demand for real-time tracking.
Services Offered by Last-Mile Delivery Companies in India
Last-mile delivery companies in India offer a range of services designed to meet the unique challenges of the final delivery leg. These services include:
Real-Time Tracking
Real-time tracking provides customers and businesses with visibility into the delivery process from dispatch to doorstep. This service offers live updates on the package’s location, estimated delivery time, and any delays or issues. By offering transparency, real-time tracking helps build trust, reduces anxiety for customers awaiting their orders, and allows businesses to manage expectations effectively.
Same-Day/Next-Day Delivery
With the growing demand for rapid delivery, many last-mile delivery companies in India offer same-day or next-day delivery services. These options cater to customers who require urgent deliveries, such as in the case of perishable goods, gifts, or essential items. By meeting tight delivery timelines, companies enhance customer satisfaction and gain a competitive edge in the market.
COD (Cash on Delivery) Services
Cash on Delivery (COD) remains one of the most popular payment methods in India, particularly in areas where digital payments are less prevalent. This service allows customers to pay for their purchases upon receiving them, offering a sense of security and flexibility. COD is especially beneficial in markets with a high level of mistrust towards online payments, enabling wider access to e-commerce.
Contactless Delivery
Contactless delivery became a critical service during the COVID-19 pandemic and continues to be a preferred option for many customers. This service ensures that deliveries are made without direct physical contact, minimising the risk of virus transmission. Contactless delivery typically involves leaving the package at the customer’s doorstep, with a photo confirmation or notification to ensure the delivery was completed successfully.
Reverse Logistics
Reverse logistics involves returning goods from the customer to the seller or manufacturer, often for reasons such as defects, end-of-life disposal, or recycling. This service is essential for businesses that prioritise sustainability and customer satisfaction. Effective reverse logistics operations help companies manage returns efficiently, recover value from returned goods, and minimise environmental impact by ensuring proper disposal or recycling.
11 Last-Mile Delivery Companies in India
Here is the list of the top 11 last-mile delivery companies in India for you to choose from:
1. Delhivery
Delhivery is one of India’s largest logistics and supply chain service providers, known for its extensive reach and innovative solutions. Their last-mile delivery services include COD, reverse logistics, and express delivery, catering to a wide range of industries. Delhivery’s robust technology platform ensures seamless operations and real-time tracking, making it a preferred choice for many eCommerce businesses.
2. Ekart
Originally the in-house logistics arm of Flipkart, Ekart has expanded its services to other businesses as well. Ekart offers efficient last-mile delivery solutions, including same-day and next-day delivery options. Their extensive network and experience in handling large volumes of deliveries make them a strong contender in the last-mile delivery space.
3. Ecom Express
Ecom Express is a prominent logistics service provider focused on the eCommerce industry. Their last-mile delivery services are designed to meet the demands of eCommerce businesses, offering services like COD, reverse logistics, and hyper-local delivery. Ecom Express’s vast network across India ensures that even the most remote areas are accessible.
4. Xpressbees
Xpressbees is another key player in the Indian logistics industry, offering specialised last-mile delivery services for eCommerce businesses. Their services include real-time tracking, same-day delivery, and efficient return management. Xpressbees’ ability to handle large volumes with speed and accuracy has made them a trusted partner for many online retailers.
5. Amazon Shipping
Amazon Shipping, the delivery arm of Amazon, has redefined last-mile delivery with an emphasis on speed and customer satisfaction. Offering services like same-day and next-day delivery, Amazon Shipping utilises a vast network of delivery partners and advanced technology to ensure timely and efficient deliveries. Their commitment to innovation continues to set new standards in the last-mile delivery industry.
6. DHL
DHL is a global logistics giant with a strong presence in India, offering a comprehensive range of last-mile delivery services. Known for its reliability and extensive network, DHL provides services like express delivery, COD, and real-time tracking. Their expertise in logistics management makes them a preferred choice for businesses seeking dependable last-mile delivery solutions.
7. Gati
Founded in 1989, Gati has been excelling in surface and air last-mile delivery operations. With a wide range of services, Gati offers solutions for eCommerce, SMEs, and large enterprises. It has a fleet of electric vehicles operating in various metropolitan cities to make successful deliveries. This well-established network across the country ensures smooth and timely deliveries.
8. Shadowfax
Shadowfax is a fast-growing logistics service provider in India, specialising in last-mile delivery for eCommerce, food, and grocery businesses. They offer hyper-local delivery, same-day delivery, and reverse logistics services, leveraging their extensive network and technology platform to ensure efficient operations. Shadowfax’s flexible and scalable solutions make it a strong competitor in the last-mile delivery market.
9. Om Logistics
Founded in 1991, Om Logistics is India’s leading logistics and last-mile delivery service provider in the B2B space. The company specialises in multi-modal transportation and warehousing across the country. Om serves many industries, such as Retail & Fashion, FMCG, Books & Publishing, Automotive & Engineering, IT & Consumer Electronics, etc. Entering the D2C logistics space, Om Logistics has introduced its new venture, RapidShyp, in 2023, offering delivery services in more than 26,000 PIN codes across India.
10. DTDC
DTDC is one of India’s oldest and most trusted courier and logistics companies, offering a wide range of services, including last-mile delivery. Their services include express delivery, COD, and reverse logistics, catering to both B2B and B2C segments. DTDC’s extensive network and long-standing reputation make it a reliable partner for businesses across India.
11. Safexpress
Safexpress is a leading logistics service provider in India, known for its expertise in supply chain and last-mile delivery solutions. Their services include express delivery, COD, and return management, with a focus on customer satisfaction and operational efficiency. Safexpress’s commitment to quality and innovation has made it a trusted name in the Indian logistics industry.
How RapidShyp Helps in Last-Mile Delivery in India
When it comes to last-mile delivery in India, RapidShyp stands out as a game-changer in the logistics sector. As a leading shipping aggregator with coverage of 26,000+ PIN codes nationwide, RapidShyp offers many features that significantly enhance the delivery process. Our real-time last-mile delivery tracking system provides updates on every shipment, allowing businesses and consumers alike to monitor progress and anticipate delivery times.
In addition to robust tracking, RapidShyp excels in facilitating seamless communication between buyers and sellers. Our communication tools ensure that a buyer is informed at every step from their order being picked till it reaches their doorsteps. This proactive approach helps in eliminating any shipping anxiety and enhances overall customer satisfaction.
RapidShyp’s aggregator model further sets it apart by partnering with 15+ courier services to offer diverse delivery options. This allows businesses to select the most suitable courier for their needs and optimise delivery routes, reducing costs and delivery times.
Furthermore, RapidShyp is committed to customer support, with a dedicated team of shipping advisors ready to handle queries and resolve issues as they arise. This focus on excellent customer service ensures that any concerns are addressed swiftly, contributing to a positive delivery experience. Through these features, RapidShyp is redefining last-mile delivery in India, making the process more efficient and customer-friendly.
How to Choose the Right Last-Mile Delivery Company
With so many options available today, It can be overwhelming to find the right last-mile delivery company. Before making a decision, be sure to check the following:
1. Coverage
When selecting a last-mile delivery partner, it’s essential to ensure that the company has a comprehensive network covering all the regions where your customers reside. A wide coverage area is crucial, especially if your business serves customers in remote or hard-to-reach locations.
2. Technology
Advanced technology is a key factor in efficient last-mile delivery. Look for a company that offers features like real-time tracking, branded communication, and route optimisation. These technologies enhance the customer experience by providing transparency and timely updates.
3. Service Offerings
The range of services a last-mile delivery company offers is another critical consideration. Beyond basic delivery, assess whether the company provides value-added services like cash on delivery (COD), reverse logistics, and same-day or next-day delivery options. These services can cater to diverse customer needs, enhancing convenience and flexibility.
4. Reliability
Reliability is perhaps the most crucial factor when choosing a last-mile delivery partner. A company’s track record of meeting delivery deadlines and maintaining high customer satisfaction levels can be a strong indicator of its dependability. Reliable delivery partners minimise delays and reduce the chances of damage or loss.
5. Cost
While cost is always a consideration, it’s important to evaluate the value for money rather than simply choosing the cheapest option. Look for a delivery partner that offers competitive pricing without sacrificing service quality. Analyse the cost in relation to the benefits provided, such as faster delivery times, advanced tracking features, and reliable customer service.
Conclusion
Last-mile delivery is a critical component of the logistics process, directly impacting customer satisfaction and business success. Last-mile delivery companies offer a range of services designed to meet the diverse needs of businesses in the eCommerce sector.
From COD remittance to real-time delivery tracking to buyer communication, a good logistics partner offers last-mile delivery services and a lot more. By choosing the right one, you can ensure that your last-mile delivery and other supply chain operations are efficient, reliable, and aligned with your business goals, all in one place.
